Privacy Policy

Last Updated: September 19, 2025

Distribute Group (“we”, “our”, “us”) values your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website, products, and services (including domain registration, web hosting, email services, SSL certificates, and related solutions).

---

 

1. Information We Collect

We may collect the following categories of information:

• Account Information – Name, email address, phone number, billing address, and login credentials.

• Payment Information – Payment details are processed securely through third-party providers and not stored in our systems.

• Domain Registration Data – Information required by ICANN and domain registries (registrant name, organization, contact details).

• Service Usage Data – IP addresses, login records, server usage statistics, support tickets, and communications.

• Technical Data – Browser type, operating system, and cookies to improve site performance.

---

 

2. How We Use Your Information

We use the information collected for the following purposes:

• To create and manage your account in 

• To process payments and deliver purchased services.

• To register, transfer, and manage domain names.

• To provide customer support and respond to inquiries.

• To send important service updates, renewal notices, and security alerts.

• To comply with ICANN, registry, and legal requirements.

• To monitor and improve the performance of our systems.

---

 

3. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity – to provide hosting and domain services.

• Legal obligations – such as ICANN rules for domain registration.

• Legitimate interests – ensuring service security, fraud prevention, and customer support.

• Consent – for marketing communications (you may withdraw at any time).

---

 

4. Information Sharing & Disclosure

We do not sell your personal information. However, we may share data with:

• Domain Registries & ICANN – As required for domain registrations and WHOIS/RDAP records.

• Payment Processors – To securely process transactions.

• Service Providers – Third parties who assist in hosting infrastructure, billing, and email delivery.

• Legal Authorities – When required by law, regulation, or legal process.

---

 

5. Data Retention

• Account and billing data are retained for as long as your account is active and as required by tax/regulatory laws.

• Domain registration data is retained per ICANN/registry requirements.

• Support tickets and communication records may be retained for quality and compliance purposes.

---

 

6. Data Security

We use industry-standard security practices including SSL encryption, firewalls, DDoS protection, and access controls. While we take reasonable measures, no method of transmission over the Internet is 100% secure.

---

 

7. Cookies & Tracking

We use cookies and our website to:

• Maintain login sessions.

• Store preferences.

• Analyze usage and improve performance.
  

---

 

8. International Data Transfers

As a hosting and domain provider, your data may be processed in multiple jurisdictions (depending on registries, data centers, and service providers). We ensure appropriate safeguards for such transfers.

---

 

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Restrict or object to processing.

• Data portability (export of your data).

• Withdraw consent for marketing communications.

Requests can be made by contacting us at [email protected]

---

 

10. Third-Party Services

Our platform may include integrations with third-party tools (e.g., registries, SSL providers, payment gateways). Their use of your data is governed by their own privacy policies.

---

 

11. Children’s Privacy

Our services are intended for businesses and individuals over 18. We do not knowingly collect information from children under 18.

---

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will be revised accordingly. Continued use of our services means you accept the updated policy.

---

 

13. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Distribute Group
Email: [email protected]
Website: distribute.com.au